Privacy Policy

1. Introduction

Warrior Financial Services LLC ("we," "us," "our"), operating as Warrior Tax Pro Elite, is committed to protecting the privacy of our clients and users. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our tax preparation services, software, website, and SMS messaging services.

By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following categories of information to provide tax preparation and related services:

• Personal Identification Information: Name, Social Security Number (SSN), date of birth, driver's license or state ID information, and citizenship status.
• Contact Information: Mailing address, email address, and phone number (including mobile phone number for SMS notifications).
• Financial Information: Income records (W-2s, 1099s), deduction records, tax return data, bank account information for direct deposit, and prior year tax return information.
• Uploaded Documents: Photographs and scans of tax documents, identification documents, and other records you upload through our secure document intake portal (IntelliWarrior).
• Usage Information: Information about how you interact with our services, including session tokens and timestamps.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Preparing and filing federal and state tax returns on your behalf
• Sending you secure document upload links via SMS or email
• Notifying you of the status of your tax return (accepted, rejected, or under review)
• Processing refund transfers, bank products, and related financial services
• Communicating with you about your tax preparation engagement
• Complying with IRS regulations, state tax authority requirements, and applicable law
• Improving our services and user experience

4. SMS Messaging

You consent to receive SMS messages when you provide your mobile phone number to your tax preparer and agree to receive text communications. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at (773) 827-1858.

We will not share your phone number with third parties for marketing purposes. Your phone number is used solely for communications related to your tax preparation services. "No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Mobile opt-in data and consent is not shared with any third parties."

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• Tax Filing: With the IRS and state tax authorities as required to electronically file your tax return.
• Bank Products: With bank product partners (such as Santa Barbara TPG, Republic Bank, or Refund Advantage) only when you elect a refund transfer or pay-from-refund product and provide your signed Section 7216 Consent to Disclosure.
• Service Providers: With technology service providers (such as SMS delivery services) who assist us in operating our services, subject to confidentiality obligations.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.

6. Data Security

We implement physical, electronic, and procedural safeguards to protect your personal information in accordance with federal standards, including IRS Publication 4557 guidelines for tax preparers. These measures include encrypted data transmission, secure document storage, access controls, and regular security assessments.

7. Data Retention

We retain your tax return data and related documents for a minimum of three years as required by IRS regulations. Client records may be retained longer for the purpose of prior-year data rollover and continued tax preparation services. You may request deletion of your data by contacting us, subject to our legal retention obligations.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of SMS communications at any time by replying STOP
• Withdraw your Section 7216 consent for bank product disclosures

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. Dependent information is collected only from the parent or legal guardian as part of the tax preparation process.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: